Shipping & Delivery
At SPRIOVA, each pair is made after your order is placed. Below you'll find information about our production times, shipping costs, delivery estimates, tracking, and international orders.
1. Where We Ship
SPRIOVA ships to most countries and regions where our shipping partners provide delivery services.
Shipping availability may vary depending on the destination, local restrictions, and carrier coverage. If we are unable to ship to your address, our Customer Care team will contact you.
2. Shipping Cost
Standard shipping is $9.99 per order.
Shipping charges will be displayed at checkout before you complete your purchase. Available shipping methods may vary by destination.
3. Production & Processing Time
SPRIOVA shoes are made to order, which means production begins after your order is placed.
Please allow approximately 6–15 business days for your shoes to be made, prepared, and processed for shipment.
During holidays, promotional periods, or periods of high order volume, production may take slightly longer.
4. Shipping & Delivery Time
Once your order has been dispatched, standard shipping typically takes approximately 6–12 business days.
Please note that production and shipping are separate:
- Production & Processing: 6–15 business days
- Shipping after dispatch: 6–12 business days
Delivery times are estimates and may vary depending on your destination, customs clearance, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking updates to appear after your package has been handed over to the carrier.
If your tracking has not updated for an extended period or you have concerns about your delivery, please contact us at support@spriova.com.
6. Duties, Taxes & Customs
For most destinations, applicable duties, taxes, and customs clearance fees are generally included in our shipping service. In most cases, you will not be required to pay additional import charges upon delivery.
However, depending on the destination and local regulations, additional duties, taxes, customs fees, or other charges may occasionally apply. Any additional charges imposed by local customs or government authorities are the responsibility of the recipient.
Customs clearance may also occasionally cause additional delivery delays.
7. Address Changes & Delivery Issues
Please make sure your shipping address is complete and accurate before placing your order.
If you need to update your shipping information, contact us at support@spriova.com as soon as possible. We will do our best to make changes before dispatch, but changes cannot be guaranteed once your order has entered processing or has been shipped.
If a package is delayed, lost in transit, returned due to an incorrect or incomplete address, or marked as delivered but cannot be located, please contact us with your order number and tracking information. Our Customer Care team will review the shipment and help determine the appropriate next steps.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
8. Refused or Unclaimed Packages
Packages that are refused, unclaimed, or cannot be delivered may be returned to the sender.
Additional shipping, return, customs, or handling charges may apply depending on the circumstances.
If you experience a delivery issue, please contact our Customer Care team before refusing a shipment so we can help review your options.
9. Order Changes & Cancellations
If you need to change or cancel your order, please contact us at support@spriova.com as soon as possible.
Because SPRIOVA shoes are made to order and production may begin shortly after your order is placed, changes or cancellations cannot be guaranteed once production or processing has started.
We will review your request based on the status of your order and let you know what options are available.
10. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact our Customer Care team:
Email: support@spriova.com