Returns & Refunds
At SPRIOVA, we want you to feel confident about every purchase. If your shoes aren’t quite right, our Customer Care team is here to help.
You may request a return within 30 days of receiving your order, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
- Your return request must be made within 30 days of delivery.
- Shoes must be in their original condition and must not have been worn outdoors.
- Items must be free from dirt, stains, odors, damage, alterations, or other visible signs of wear.
- Shoes should be returned with their original packaging and any accessories included with the order.
We understand that you need to try your shoes on to check the fit. We recommend trying them on indoors on a clean, soft surface.
Shoes that show signs of outdoor wear or are returned in a condition that prevents resale may not be accepted.
2. How to Start a Return
To request a return, please contact our Customer Care team at support@spriova.com before sending anything back.
Please include:
- Your order number
- The email address used to place your order
- The item(s) you would like to return
- The reason for your return
Our team will review your request and provide the appropriate return instructions and return address.
Please do not send your return to the address shown on your original shipping package. The return address may be different from the original shipping address.
Returns sent without contacting us first may not be accepted or processed.
3. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, fit preference, color preference, or other reasons not caused by a product defect or an error by SPRIOVA, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
SPRIOVA is not responsible for return packages that are lost or damaged while being shipped back to us.
Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.
4. Size & Fit Exchanges
If your shoes don't fit as expected, please contact us within 30 days of delivery before returning them.
Our Customer Care team will review your request and let you know the exchange options available for your order and location.
Because shipping availability and costs vary by destination, exchange options may differ depending on the country or region.
Please do not send an item back for an exchange until you have received return instructions from us.
5. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, where relevant
Once the issue has been reviewed and verified, we will provide an appropriate solution at no additional cost to you, which may include a replacement or refund depending on the circumstances.
Please do not return a damaged, defective, or incorrect item unless instructed to do so by our Customer Care team.
6. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges, if any, are non-refundable unless the return is due to a SPRIOVA error or otherwise required by applicable law.
7. Non-Returnable Items
We may not be able to accept returns for:
- Shoes that have been worn outdoors
- Items showing visible signs of wear, dirt, stains, odors, damage, or alteration
- Items that are not returned in their original condition
- Items missing original packaging where this affects their resale condition
- Returns requested more than 30 days after delivery
- Returns sent without prior authorization
- Gift cards, if applicable
Items clearly marked Final Sale at the time of purchase are not eligible for return, except where required by applicable law or where the item is damaged, defective, or incorrect.
8. International Returns
SPRIOVA serves customers in many countries and regions worldwide. Because return arrangements may vary by destination, please contact us before sending any item back.
Our Customer Care team will provide the appropriate return instructions and return address for your order.
For eligible returns that are not caused by a product defect or an error by SPRIOVA, customers are responsible for return shipping costs unless otherwise required by applicable law.
9. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to change or cancel it.
If your order can no longer be canceled, you may request a return after receiving it in accordance with this Returns & Refunds Policy.
10. Your Statutory Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Depending on your country or region, you may have additional statutory rights relating to cancellations, returns, refunds, defective products, or other consumer protections. Where applicable law provides rights that are more favorable than this policy, those statutory rights will apply.
11. Contact Us
If you have questions about a return, exchange, refund, or the fit of your SPRIOVA shoes, please contact our Customer Care team.
Email: support@spriova.com
We’re happy to help.